Refund and Returns Policy

Order Cancellation and Transaction Cancellation Policy

Customers may request cancellation of an order or transaction in accordance with the Israeli Consumer Protection Law and applicable regulations.

For distance sales transactions, consumers may have the right to cancel the transaction within the period and under the conditions provided by law, including in cases where the product has already been received, subject to applicable legal exceptions and limitations.

When a transaction is cancelled, the customer must return the product to the store in accordance with applicable law, except where the cancellation is due to a defect in the product, a discrepancy between the product and the information provided to the customer, or failure to deliver the product within the agreed time, subject to the applicable legal provisions.

Where cancellation fees are legally permitted, the store may charge the cancellation fee permitted by law.

To request a cancellation, please contact us:

Phone / WhatsApp: 0523776116
Email: info@toes-to-nose.com

Please provide your name, order number and contact details when submitting a cancellation request.

Return & Exchange Conditions

To be eligible for a return or exchange, the product must, where applicable:

• Be unused.

• Be unwashed.

• Be undamaged.

• Be in the same condition in which it was received.

• Include all original tags, where applicable.

• Be returned in its original packaging, where applicable.

Note: Return conditions may vary depending on the type of product and the method of purchase. These conditions do not cancel or limit any legal consumer rights.

Age Restrictions for Online Orders

We can accept online orders, including Cash on Delivery and Credit Card payments, from customers who are 18 years of age or older.

By placing an order through our website, you confirm that you are at least 18 years old, or that you are placing the order with the consent and supervision of a parent or legal guardian.

Product Quality Guarantee

At Toes to Nose Baby Store, we carefully select products suitable for babies and children.

If you receive a defective or damaged product, or notice a clear issue with your item upon delivery, please contact us as soon as possible and provide clear photos of the product and the issue.

We will review the case and provide an appropriate solution, which may include:

• Replacing the product.

• Sending a replacement item.

• Issuing a refund, where appropriate and in accordance with applicable laws.

We aim to deliver orders within approximately 3-7 business days after the order is received by the delivery company. Delivery times may vary depending on the location and operational circumstances.

Delivery fees and estimated delivery times may vary in certain cases, and customers will be informed where necessary.

Order Cancellation & Exchanges

If you wish to cancel an order, please contact us as soon as possible.

The possibility of cancellation may depend on the status of the order and whether it has already been prepared or shipped, in addition to any consumer rights provided by applicable law.

Products may be exchanged in accordance with this policy and applicable laws, including in the following situations:

• The product arrived defective or damaged.

• You received an incorrect product.

• You wish to exchange the product for another size or item, subject to product availability.

If you need to exchange an item, please contact us at:

Email: info@toes-to-nose.com  Phone / WhatsApp: 0523776116

Exchange Shipping Costs

If the product is defective, damaged, or incorrect, we will cover the relevant shipping costs for the exchange, depending on the circumstances.

If you wish to exchange an item due to sizing or a change of mind, you may be responsible for the shipping and exchange costs, subject to the applicable terms and conditions.

Return Shipping

Customers are generally responsible for the cost of returning products, except where:

• The product is defective or damaged.

• An incorrect product was sent.

• An error was made by us when preparing the order.

In these cases, we will cover the relevant return or exchange shipping costs where appropriate.

The time required for a replacement item to reach you may vary depending on your location and product availability.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund request has been approved or rejected.

If approved, the refund will be processed using the appropriate method based on the original payment method and in accordance with applicable laws.

Certain costs, such as shipping fees, may be deducted from the refund where permitted by applicable law.

How to Request a Cancellation or Return

You can contact us through:

Phone / WhatsApp: 0523776116

Email: info@toes-to-nose.com

When necessary, please provide the following information:

• Customer name.

• Order number.

• Contact details.

• Product or order details.

• Reason for the return or exchange.

Need Help?

If you have any questions regarding returns, exchanges, or refunds, please contact us:

Toes to Nose Baby Store

Email: info@toes-to-nose.com

Phone / WhatsApp: 0523776116

We are always happy to help!